Contact us - Emergency Information
In an emergency, contact your local Active Vetcare practice - the telephone numbers can be found in the "Practices" section above. During normal working hours, your call will be dealt with by our staff.
After normal working hours, your call will be forwarded to our emergency service, operated by Vets Now. Further information about this service can be found below.
Who is Vets Now?
The UK's leading national dedicated emergency veterinary service for pets, working in partnership with your own vet.
What do I do if my pet needs to see a vet outside working hours?
Using our service is simple. Always telephone your usual veterinary practice for your local Vets Now clinic. Our team will be there to provide help and advise for your pet, and see you at our local clinic if required.
If you do need to come down to the clinic, please bring any medication that your pet is taking with you.
Isn't it better to see my usual vet?
Your vet has arranged for our specialised emergency Out Of Hours service to be available to you and your pet. They have chosen our service as even the best vet in the world can't possibly be available 24 hours. However, in partnership with Vets Now they can ensure your pet can see a fresh vet whenever they need to. Vets Now's clinics are not open during the day (except at Weekends and bank holidays), therefore our staff only work outside of normal hours, ensuring they are fresh and ready to see your pet.
Just as you would attend the A&E department in an Out Of Hours emergency, your pets can now do the same. Our staff work specifically in emergency and critical care veterinary medicine and receive regular training to ensure they remain up to date with the latest advances. Our clinics are equipped with the lastest emergency equipment including Ultrasound facilities, ECG machines and specialised blood testing equipment, in addition to the usual surgical and medical equipment found at your daytime vets.
Can I telephone just for advice?
Of course you can. Vets Now staff are able to give advice over the phone they will tell you if they think it's safe for your pet to wait until the morning to see a vet.
Where is the clinic, can I just turn up?
The Vets Now clinic provides specialised care for a number of practices in your area, therefore our location is accessible to all of them. If you do need to come into the clinic our staff can help you with directions. Further information about our local clinics for Active Vetcare can be found below. Always call the emergency clinic before coming down as our staff may need to prepare for your arrival.
All Reading Practices: Reading Vets Now Clinic |
All other practices: Maidenhead Vets Now Clinic |
Can the Vet come to my house?
House visits are occasionally necessary but in nearly all situations the best possible care for your pet is available at the Vets Now clinic. Bringing your pet to the clinic will give us immediate access to the range of drugs and equipment required and ensures no delay to commencing treatment. The Vets Now staff will be able to advise you on the safe transport of your pet to the clinic.
How do I pay for the service?
As is usually the case with your normal vet, payment should be made at the time. If your pet is insured then this may cover the costs.
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